I’m in the process of setting up my new business as a sole trader - Melb-based service provider specialising in facility maintenance (i.e. electrical & gas compliance safety checks & other services) at residential level. Clients include households, landlords, property managers, real estate agents, Body Corps and eventually small commercial).
I’d like to set up a 1300 number which I can divert to my mobile. Can anyone suggest reliable and competitively priced service provider who also offers Loop system/IVR infrastructure - it’s all new to me so pls excuse me if I’m not making a lot of sense.
I understand there a various ways to set it up i.e. 1) via internet or 2) cloud based which is probably a lot more reliable in the event there’s a power outage or internet disruption. I’d like for it to have the following features: (at least some of the following)
- email notification for missed calls
- call recording
- announcements/initial greeting (virtual reception)
- receiver/whisper announcements
- business voicemail
- multiple answer points
- menu for callers to choose from
- time based & area routing
- voice greeting
- capture voice when busy/closed
- to not show my mobile number (rather 1300 number or another number) when returning calls
- be able to move to another port if change premises.
I wonder if I can simply take out the 1300 number (to keep the costs down at least in the interim), still set up the voicemail side with a professional greeting allowing customers to leave a msg on my mobile, and simply add the other features once the business grows and the volume of calls increase as a result. Be good to know what one would expect to get as a bear minimum from a service provider.
I’ve already looked into Optus which there’s would run via internet @ $27.50/month ($13.75/month for first year) for 1300 number only and additional $44/month incl. GST for Loop system (36 month contract). As opposed to 1300 Australia @$110/month incl. GST which includes both a 1800 number (no name) and most of the features I mention above also 36 month contract - not sure I’m comparing apples with apples here. Obviously, price point is important, along with service and reliability.
Thanks and look forward to your feedback.